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Category
Sub Category
Subject
Line-up announced for Best Practice programme
The Planning Challenge 2015 Workshop 1
Awards Duo Make Their Debut
Last chance for conference bookings
Planning for Outbound
Digital Customer Engagement Summit
2017 Challenge: Regional Workshop – Preston
National Data, Analytics & Insight Conference
Advanced Certificate in Customer Contact Planning and…
Back Office Masterclass
Leadership Forum – 11th September
National Planning Awards Gala Dinner
Conference Theme Revealed
National Planning Conference
Advanced Planning Techniques (Forecasting and Scheduling)
Advanced Diploma in Customer Contact Planning and…
The 2014 Volatility and Flexibility Challenge
Shortlist Announced
Finalists Open Their Doors
New GROW Programme Launched
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How to Deal with That Awkward Agent
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Research: The Future of AI-Powered Experiences
9th October 2025
Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
How To Forward a Voicemail on Any Device
What is Sentiment Analysis, and How Can it Improve CX?
Webinar: Balancing Efficiency with Empathy in Customer Service
Webinar: Boosting Customer Satisfaction in Contact Centres
Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise