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Planning for Outbound

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Written by Megan Jones

A comprehensive introduction to the planning methods required to effectively deliver outbound campaign targets.

THE DATE: 23rd-24th September

THE LOCATION: Manchester

THE DETAILS: Does your centre make outbound calls, manual dialling or list-driven dialler campaigns? Ideal for dialler/campaign co-ordinators, outbound planners, outbound professionals or planning teams looking for new ideas, efficiency savings and productivity improvements.

We give a comprehensive introduction to the planning methods required to effectively deliver outbound campaign targets either by manual dialling or using a dialler for both blended and single skilled teams.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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