Awards Duo Make Their Debut

The Forum has announced two new awards programmes.

The National Data, Analytics & Insight awards and the Quality & Customer Experience awards will highlight the contribution made by individuals and teams responsible for these functions in customer contact centres.

Showcasing best practice and aiming to inspire others, the awards offer the opportunity to reward the hard work and success achieved by these professionals. The standard of awards will be sustained by peer assessment and will offer a benchmark of what good looks like.

There will be an opportunity to hear and see presentations from every award winner at the co-located National Insight and National Quality & Customer Experience conferences later in the year.

Awards are offered for both individuals with categories including Analyst and Manager of the year and teams with appropriate functionally specific categories.

Expression of interest is currently being sought, with registrations closing on 31st May 2015.

Shortlisted nominations will present at the Finalists’ Day on July 8th, in the Midlands, where they will be assessed against objective criteria using both independent expert judges and peer-to-peer review.

Winners will be announced at the prestigious co-located Gala Awards Dinner on Thursday 24th September 2015 in London.

They or their managers and colleagues will then share their story at the new one-day National Conferences to be held later in the year on 18th November 2015.

“We are delighted to announce these new awards to showcase and celebrate the vital contribution these professionals make to their centres,” said Steve Woosey, Chief Executive of The Forum. “Uniquely this programme includes an element of peer assessment, the chance to hear other finalists at the Finalists’ Day, as well as the opportunity to hear and see presentations from all the award winners at the National Conferences on November 18th.”