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Erlang Calculations

Browse our selection of insights on Erlang calculations for workforce planning and resource optimisation in contact centres.

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Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

What Is an Erlang Calculator?

What Is an Erlang Calculator?

The Erlang C Formula

The Erlang C Formula

What Is the Erlang C Formula?

What Is the Erlang C Formula?

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

Staffing Calculator for Email Queues

Staffing Calculator for Email Queues

Erlang C for Chat?

Erlang C for Chat?

Reverse Erlang

Reverse Erlang

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

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