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Erlang Calculations

Browse our selection of insights on Erlang calculations for workforce planning and resource optimisation in contact centres.

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Why You Need to Check Your Forecasting Tools

Why You Need to Check Your Forecasting Tools

Erlang X – Everything You Ever Wanted to Know

Erlang X – Everything You Ever Wanted to Know

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

What Is an Erlang Calculator?

What Is an Erlang Calculator?

The Erlang C Formula

The Erlang C Formula

What Is the Erlang C Formula?

What Is the Erlang C Formula?

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

Staffing Calculator for Email Queues

Staffing Calculator for Email Queues

Erlang C for Chat?

Erlang C for Chat?

Reverse Erlang

Reverse Erlang

How to Calculate Staffing in a Contact Centre

How to Calculate Staffing in a Contact Centre

What are Erlangs?

What are Erlangs?

A Beginner’s Guide to the Erlang A Formula

A Beginner’s Guide to the Erlang A Formula

What Is Workforce Management (WFM) in BPO?

What Is Workforce Management (WFM) in BPO?

Beginner’s Guide to Workforce Management Software

Beginner’s Guide to Workforce Management Software

The Three Forecasting Timelines Used in Contact Centres

The Three Forecasting Timelines Used in Contact Centres

What Are the Industry Standards for Call Centre Metrics?

What Are the Industry Standards for Call Centre Metrics?

How to Calculate Occupancy in the Contact Centre

How to Calculate Occupancy in the Contact Centre

Erlang C Formula – Made Simple With an Easy Worked Example

Erlang C Formula – Made Simple With an Easy Worked…

Celebrating 100 Years of the Erlang Formula!

Celebrating 100 Years of the Erlang Formula!

How to Calculate Average Handling Time (AHT)

How to Calculate Average Handling Time (AHT)

10 Things You Need When Calculating How Many Contact Centre Advisors You Need

10 Things You Need When Calculating How Many Contact…

Call Centre Erlang Staffing Calculator – v 5.0 – With Abandons and Day Planner

Call Centre Erlang Staffing Calculator – v 5.0…

What is Erlang and the Erlang Calculator?

What is Erlang and the Erlang Calculator?

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