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Definitions

Definitions of key contact centre terms and phrases.

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What Is Environmental Social and Governance?

What Is Environmental Social and Governance?

What Is the FCA’s Consumer Duty?

What Is the FCA’s Consumer Duty?

What Is Machine Learning?

What Is Machine Learning?

What Is an Omnichannel Customer Experience?

What Is an Omnichannel Customer Experience?

What Is Brand Intelligence?

What Is Brand Intelligence?

What Is Automated Speech Recognition?

What Is Automated Speech Recognition?

What Does Voice and Non-Voice Process Mean in BPO?

What Does Voice and Non-Voice Process Mean in BPO?

What Are Cloud Solutions?

What Are Cloud Solutions?

What Is a Preview Dialler?

What Is a Preview Dialler?

Definition: What Is ChatGPT?

Definition: What Is ChatGPT?

What Is a Progressive Dialler?

What Is a Progressive Dialler?

What Is a Predictive Dialler?

What Is a Predictive Dialler?

What Are Soft Skills?

What Are Soft Skills?

What Is Call Analytics?

What Is Call Analytics?

What Is AI Microlearning?

What Is AI Microlearning?

What Is Microlearning?

What Is Microlearning?

What Is Conversational Analytics?

What Is Conversational Analytics?

What Is Total Experience?

What Is Total Experience?

What Is Product Innovation?

What Is Product Innovation?

What Is an Interactive Voice Response (IVR) Survey?

What Is an Interactive Voice Response (IVR) Survey?

What Is a Web UI?

What Is a Web UI?

What Is WEM?

What Is WEM?

What Is Contact Centre Gamification?

What Is Contact Centre Gamification?

What Is Customer Loyalty?

What Is Customer Loyalty?

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