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Definitions

Definitions of key contact centre terms and phrases.

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What Is Environmental Social and Governance?

What Is Environmental Social and Governance?

What Is the FCA’s Consumer Duty?

What Is the FCA’s Consumer Duty?

What Is Machine Learning?

What Is Machine Learning?

What Is an Omnichannel Customer Experience?

What Is an Omnichannel Customer Experience?

What Is Brand Intelligence?

What Is Brand Intelligence?

What Is Automated Speech Recognition?

What Is Automated Speech Recognition?

What Does Voice and Non-Voice Process Mean in BPO?

What Does Voice and Non-Voice Process Mean in BPO?

What Are Cloud Solutions?

What Are Cloud Solutions?

What Is a Preview Dialler?

What Is a Preview Dialler?

Definition: What Is ChatGPT?

Definition: What Is ChatGPT?

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