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Nominations Open for Innovation Awards

Nominations Open for Innovation Awards

Analysis Workshop

Analysis Workshop

Customer Strategy & Planning Conference 2018

Customer Strategy & Planning Conference 2018

BSc Customer Contact Planning and Management

BSc Customer Contact Planning and Management

Forum Regional Best Practice days – London

Forum Regional Best Practice days – London

National Data, Analytics & Insight Conference 2018

National Data, Analytics & Insight Conference 2018

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

National Planning Conference

National Planning Conference

The Quality Challenge 2015, Workshop 1

The Quality Challenge 2015, Workshop 1

National Quality Awards Gala Dinner

National Quality Awards Gala Dinner

MI & Performance Analysis

MI & Performance Analysis

Get Connected! The National Conferences 2019

Get Connected! The National Conferences 2019

Finalists Put Through Their Paces

Finalists Put Through Their Paces

Realtime Masterclass

Realtime Masterclass

Photos from the National Insight and Quality Conferences

Photos from the National Insight and Quality Conferences

Summer Site Visits Announced

Summer Site Visits Announced

BSc Customer Contact Planning and Management

BSc Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

Advanced Certificate in Customer Contact Planning and…

Sky Betting & Gaming Site Visit: Betting: a game changing culture releases potential

Sky Betting & Gaming Site Visit: Betting: a game…

National Quality & Customer Experience Conference

National Quality & Customer Experience Conference

Real-time Master class

Real-time Master class

2017 Challenge Programme now Enrolling to Help Address Your Critical Issues

2017 Challenge Programme now Enrolling to Help Address…

Forecasting Methods

Forecasting Methods

Regional Back Office Educational Workshop

Regional Back Office Educational Workshop

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise