Contact Centre Helper - Help and Advice for Contact Centres and Customer Service

Warning: Undefined array key "numberOfAdverts" in /home/contact2025/public_html/wp-content/themes/cch-theme/front-page.php on line 9

Two people with nets catching butterflies with numbers

By Garry Gormley

29th July 2026

Are Your Team Leaders Too Busy Chasing Metrics?

Garry Gormley, Founder, CEO – FAB Outsourced Solutions, explains how to spot if your team leaders are chasing metrics, and how to hit the reset button if you need to.

View All Exclusive Articles

A person on a laptop overlayed with a digital set of scales with AI and legal icons - AI law concept

Could Your Contact Centre Be Risking a Fine After 2nd August?

Idea and building concept with a hand putting a missing piece of a lightbulb in place

Is a Competency Framework Your Answer to Attrition?

Stop Hand-Holding Your Agents – Just Like This!

View All Exclusive Articles

Resources

View All Resources

Guide: White Paper Test Jo

Guide: White Paper Test Jo

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

Guide: How to Build a Virtual Agent Your Customer Will Want to Use

eBook: How Telecoms Can Super Charge Productivity

eBook: How Telecoms Can Super Charge Productivity

The AI-Powered Experience Orchestration Playbook

The AI-Powered Experience Orchestration Playbook

View All Resources

News

View All News

Zoom Expands Revenue Accelerator With New AI Sales Features

Zoom Expands Revenue Accelerator With New AI Sales Features

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

UJET Tops Info-Tech’s 2026 Midmarket CCaaS Rankings

eGain Named Gartner MQ Leader for Customer Service Knowledge

eGain Named Gartner MQ Leader for Customer Service Knowledge

Peopleware Launches New Capacity Planning Solution

Peopleware Launches New Capacity Planning Solution

View All News

Blogs

View All Blogs

How Automated Call Handling Improves Contact Centre ROI

How Automated Call Handling Improves Contact Centre ROI

Knowledge Automation: What Other Vendors Won’t Tell You

Knowledge Automation: What Other Vendors Won’t Tell You

Building Voice Agents That Last

Building Voice Agents That Last

How Does Omnichannel Support Software Help CX?

How Does Omnichannel Support Software Help CX?

View All Blogs

Events

View All Events

Customer Experience Live Show Australia 2026

Customer Experience Live Show Australia 2026

Ai4 2026

Contact.io Conference

Contact.io Conference

Webinar: How to Improve Trust in Automated Quality Monitoring

Webinar: How to Improve Trust in Automated Quality Monitoring

View All Events

People, Processes and Technology

What It Really Takes to Manage Bathroom Breaks Fairly

What It Really Takes to Manage Bathroom Breaks Fairly

Good Habits to Encourage in CX Leaders

Hold Onto Your New Starters… For More Than 6 Months!

View All People Articles

Is a Competency Framework Your Answer to Attrition?

Is a Competency Framework Your Answer to Attrition?

Push Your QA Programme Beyond “Just Looking Good”

The Key Warning Signs of Self-Service Failure

View All Processes Articles

Smarter Ways to Give Agents Better Work/Life Balance

Smarter Ways to Give Agents Better Work/Life Balance

23 Questions to Ask When Choosing Your Next CCaaS

How to Strengthen Agents’ Trust in AI

View All Technology Articles