Recorded Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise

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Maintain customer trust while innovating with AI tools.

Let’s face it, compliance is a headache for all involved! From the advisors reading out long-winded compliance statements, and the quality teams making sure all the relevant tick boxes are checked (so no one gets fined!) – right through to the customers suffering through tedious processes when they have far better things to be getting on with!

Fortunately, this is all becoming a thing of the past and there are now smarter ways to maintain compliance – without the compromise!

Join this webinar where our panel of experts will be putting the spotlight on how agentic AI is changing compliance for the better, and how it’s (finally!) going to be much easier to manage compliance across your contact centre.

Panellists:

• James Edmonds, Duty CX

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• Jonathan Rosenberg, Five9

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• Xander Freeman, Call Centre Helper

Topics Discussed:

• How to ensure compliance while using AI
• The latest regulations to be aware of
• Using AI to make compliance invisible and vulnerability visible
• Scaling your operations whilst remaining compliant
• What “responsible AI” means in 2026 and beyond

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Author: Rachael Trickey

Reviewed by: Hannah Swankie