Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Boosting Customer Satisfaction in Contact Centres

Published On: 5th Aug 2026 14:00

UJET Boosting Customer Satisfaction in Contact Centres webinar ad

C-SAT is one of the most widely used contact centre metrics out there – but just because it’s popular, doesn’t mean everyone is scoring highly in the eyes of their customers.

So, if your C-SAT scores seem to be going from bad to worse, it’s time to do something about it!

Join this webinar where our panel of experts will be discussing key strategies for boosting C-SAT in the contact centre – including the most effective ways to streamline your operation and address your customers real pain points. All to help shift the dial in the right direction at last!

Panellists:

Mike Aoki, Reflective Keynotes Inc.

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Matt Clare, UJET

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Rachael Trickey, Call Centre Helper

Topics Discussed:

Where assumptions are holding you back
How to understand what your customer pain points really are
How efficiency gains really are an all-round win–win
What’s now possible with the latest technology
What best practice looks like in 2025

Click here for this webinar recording

About
UJET

UJET leads the way in AI-powered contact center innovation, delivering a future-proof, cloud platform that redefines the customer experience with cutting-edge AI, true multimodality, and a mobile-first approach. We infuse AI across every aspect of your customer journey and contact center operations, to drive automation and efficiency. UJET's AI solutions empower agents, optimize customer journeys, and transform contact center operations for elevated experiences and actionable insights.

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Author: Rachael Trickey

Reviewed by: Jo Robinson