Webinar: Boosting Customer Satisfaction in Contact Centres

Date: Thursday 2nd October at 9am Eastern Time (US and Canada) | 2pm (UK time) | 6:30pm in India

Location: Virtual

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C-SAT is one of the most widely used contact centre metrics out there – but just because it’s popular, doesn’t mean everyone is scoring highly in the eyes of their customers.

So, if your C-SAT scores seem to be going from bad to worse, it’s time to do something about it!

Join this webinar where our panel of experts will be discussing key strategies for boosting C-SAT in the contact centre – including the most effective ways to streamline your operation and address your customers real pain points. All to help shift the dial in the right direction at last!

Panellists:

• Mike Aoki, Reflective Keynotes Inc.
• Matt Clare, UJET
• Rachael Trickey, Call Centre Helper

Topics Discussed:

• Where assumptions are holding you back
• How to understand what your customer pain points really are
• How efficiency gains really are an all-round win win
• What’s now possible with the latest technology
• What best practice looks like in 2025