Case Studies – Contact Centre Helper

Case Studies

Browse our selection of case studies showcasing successful contact centre technology implementation, strategies and solutions.

Topic

Industry

Company

Case Study: Deaf Connect Solves Outages With Sequence Shift

Case Study: Deaf Connect Solves Outages With Sequence…

Case Study: IRIS Software Group Improved Resource Management With Netcall

Case Study: IRIS Software Group Improved Resource…

Case Study: Chef Works Implemented PCI-Compliant Solution

Case Study: Chef Works Implemented PCI-Compliant Solution

Case Study: Wellcombe Group Reduced Onboarding Time With Netcall

Case Study: Wellcombe Group Reduced Onboarding Time With…

Case Study: Collinson Underwent a Digital Transformation With SequenceShift

Case Study: Collinson Underwent a Digital Transformation…

Case Study: NEOS Improved Operational Efficiency With SequenceShift

Case Study: NEOS Improved Operational Efficiency With…

Case Study: Homes for Students Scores 4.5/5 CSAT Score With Netcall

Case Study: Homes for Students Scores 4.5/5 CSAT Score…

Case Study: Hampshire Trust Bank Reduce Manual Effort With Netcall

Case Study: Hampshire Trust Bank Reduce Manual Effort…

Case Study: NRLA Cuts Written Response Times by 86% With Puzzel

Case Study: NRLA Cuts Written Response Times by 86% With…

Case Study: Euro Paper Increase CSAT by 15% With Synthflow

Case Study: Euro Paper Increase CSAT by 15% With Synthflow

Case Study: Advantage Reserve Achieves 100% Call Coverage with MiaRec

Case Study: Advantage Reserve Achieves 100% Call…

Case Study: Tructyre Improved Service Level by 32% With Peopleware

Case Study: Tructyre Improved Service Level by 32% With…

Case Study: South Hams District Council Save £120,000 With Netcall

Case Study: South Hams District Council Save £120,000…

Case Study: Peak Demand Delivers Faster Service With Synthflow

Case Study: Peak Demand Delivers Faster Service With…

Case Study: British Airways Reduced Workloads by 22% With Sabio

Case Study: British Airways Reduced Workloads by 22%…

Case Study: Council Cuts Abandoned Calls by 17% With Netcall

Case Study: Council Cuts Abandoned Calls by 17% With…

Case Study: Medbelle Boosts Patient Satisfaction 25% With Synthflow

Case Study: Medbelle Boosts Patient Satisfaction 25%…

Case Study: SupportZebra Powers Scalable and Secure Content Moderation

Case Study: SupportZebra Powers Scalable and Secure…

Case Study: Aizee Boosts Response Rates by 30% Using Synthflow

Case Study: Aizee Boosts Response Rates by 30% Using…

Case Study: How SupportZebra Helped a Health Brand…

Case Study: How SupportZebra Cut Response Times by 75%

Case Study: How SupportZebra Cut Response Times by 75%

Case Study: OOWV Boosts Efficiency by 40% With babelforce

Case Study: OOWV Boosts Efficiency by 40% With babelforce

Case Study: Smartcat Cuts Booking Costs by 70% With Synthflow

Case Study: Smartcat Cuts Booking Costs by 70% With…

Case Study: VELUX Improved Agent Experience With Peopleware

Case Study: VELUX Improved Agent Experience With…

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