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Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

MI & Performance Analysis Workshop

MI & Performance Analysis Workshop

Customer Contact Innovation Awards Gala Dinner 2018

Customer Contact Innovation Awards Gala Dinner 2018

Staples Site Visit: Workforce planning: engaging stakeholders Europe-wide

Staples Site Visit: Workforce planning: engaging…

National Awards Gala

National Awards Gala

Analysis Workshop

Analysis Workshop

Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

Advanced Certificate in Customer Contact Planning and…

National Planning Conference 2018

National Planning Conference 2018

Best Practice Challenges Announced

Best Practice Challenges Announced

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

Introducing Speech & Text Analytics

Introducing Speech & Text Analytics

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

Conference details released

Conference details released

2017 Challenge: Regional Workshop – Solihull

2017 Challenge: Regional Workshop – Solihull

Customer Contact Innovations Awards 2019

Customer Contact Innovations Awards 2019

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

Performance & Quality Workshop

Performance & Quality Workshop

Advanced Diploma in Customer Contact Planning and Management

Advanced Diploma in Customer Contact Planning and…

Best Practice Site Visit – Gateshead

Best Practice Site Visit – Gateshead

Back Office Planning & Masterclass

Back Office Planning & Masterclass

Advanced Diploma in Customer Contact Planning & Management

Advanced Diploma in Customer Contact Planning &…

Nominations Close on 31st May for National Community Awards

Nominations Close on 31st May for National Community…

Real-time Management & Tactical Planning Best Practice Week

Real-time Management & Tactical Planning Best…

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise