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19th August 2014
Resource Planning has ‘come of age’ in many organisations and is no longer thought of as a skill solely for dealing with the randomness of inbound calls.
THE DATE: 7-8th October
THE LOCATION: Manchester
THE DETAILS: Resource Planning has ‘come of age’ in many organisations and is no longer thought of as a skill solely for dealing with the randomness of inbound calls. Organisations are seeing the opportunity to replicate the efficiency improvements, gained by maximising forecast accuracy and scheduling efficiency in particular, in other aspects of the contact centre and of the wider organisation.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
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