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Site Visits

Find and explore content created when we conducted site visits to contact centres and find out what others in the industry are doing to support their agents and customers.

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15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Ideas We Heard at Costa Coffee’s Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

15 Award-Winning Ideas from Teleperformance Contact Centre

20 Innovative Lessons from Simplyhealth’s Contact Centre

20 Innovative Lessons from Simplyhealth’s Contact Centre

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

Behind the Scenes at Ocado – 21 Simply Soup-erb Ideas

15 Ideas You Can Use From Bupa’s Contact Centre

15 Ideas You Can Use From Bupa’s Contact Centre

10 Ideas We Heard at the Leeds Building Society Contact Centre

10 Ideas We Heard at the Leeds Building Society Contact…

15 Ideas We Picked Up at WeAnswer’s Contact Centre

15 Ideas We Picked Up at WeAnswer’s Contact Centre

18 Ways to Reboot Your Contact Centre Operations From Fasthosts

18 Ways to Reboot Your Contact Centre Operations From…

10 Great Ideas Delivered Straight From Superdry’s Contact Centre

10 Great Ideas Delivered Straight From Superdry’s…

20 Ideas for Driving Success From The Fuel Store

20 Ideas for Driving Success From The Fuel Store

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Top Stories

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports