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Essential Call Centre Tools

Free Contact Centre Tools. Download and Online. Most popular selection of forecasting, workforce planning and quality monitoring tools. Includes tools for motivation of employees and scheduling.

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Interactive Training Sheet – Building Rapport

Interactive Training Sheet – Building Rapport

Cheat Sheet – Customer Service Apology Statements

Cheat Sheet – Customer Service Apology Statements

Example Holiday Booking Guidelines

Example Holiday Booking Guidelines

The Customer Experience Checklist

The Customer Experience Checklist

Staff Engagement Checklist

Staff Engagement Checklist

Speech Analytics Checklist – Free Download

Speech Analytics Checklist – Free Download

Excel Based Erlang Calculator for Contact Centres – with Maximum Occupancy

Excel Based Erlang Calculator for Contact Centres – with…

Contact Centre Dashboard Excel Template – FREE Download

Contact Centre Dashboard Excel Template – FREE…

Excel Schedule Adherence Template – Free Download

Excel Schedule Adherence Template – Free Download

Experimental Online Call Centre Forecasting Tool

Experimental Online Call Centre Forecasting Tool

Multi-Channel Contact Centre Calculator Tool – Phone Email Chat

Multi-Channel Contact Centre Calculator Tool –…

Monthly Forecasting Excel Spreadsheet Template – Free Download

Monthly Forecasting Excel Spreadsheet Template –…

Installing Excel Add-ins for the Forecasting Template

Installing Excel Add-ins for the Forecasting Template

Training Cheat Sheet – Motivating Teams

Training Cheat Sheet – Motivating Teams

Training Cheat Sheet – Managing Performance

Training Cheat Sheet – Managing Performance

Training Cheat Sheet – Influence

Training Cheat Sheet – Influence

Training Cheat Sheet – Creating Advocates

Training Cheat Sheet – Creating Advocates

Training Cheat Sheet – Coaching

Training Cheat Sheet – Coaching

Training Cheat Sheet – Building Great Rapport

Training Cheat Sheet – Building Great Rapport

Training Cheat Sheet – Handling Customer Objections

Training Cheat Sheet – Handling Customer Objections

Training Cheat Sheet – Effective Sales Questioning

Training Cheat Sheet – Effective Sales Questioning

Space Race Call Centre Game Template

Space Race Call Centre Game Template

Training Cheat Sheet – Closing Techniques

Training Cheat Sheet – Closing Techniques

Call Centre Homeworking Checklist

Call Centre Homeworking Checklist

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise