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Customer Service Strategy

Looks at the strategic side of planning a contact centre for customer service, customer care or sales.

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What’s Really Compromising Empathy in Customer Service?

What’s Really Compromising Empathy in Customer Service?

How to Balance Automation and Personalization in CX

How to Balance Automation and Personalization in CX

How to Use Customer Complaints to Your Advantage

How to Use Customer Complaints to Your Advantage

The Secrets to Effective Customer Self-Help Videos

The Secrets to Effective Customer Self-Help Videos

10 Ways to Go Deeper With Customer Journey Mapping

10 Ways to Go Deeper With Customer Journey Mapping

5 Pitfalls of Social Media Customer Service

5 Pitfalls of Social Media Customer Service

7 Methods to Verify the Identity of Your Callers

7 Methods to Verify the Identity of Your Callers

How to Handle Customer Privacy on Social Media

How to Handle Customer Privacy on Social Media

Why Immersive Experiences Are the Future of CX

Why Immersive Experiences Are the Future of CX

3 Better Ways to Measure Customer Patience

3 Better Ways to Measure Customer Patience

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What’s Really Compromising Empathy in Customer Service?

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Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports