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Find and explore a range of free downloadable resources to support training, operations, and customer engagement in contact centres.

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How to Practice Patience in Customer Service

How to Practice Patience in Customer Service

The Ultimate Guide to Call Centre Agent Performance Dashboards

The Ultimate Guide to Call Centre Agent Performance…

10 Christmas Office Games to Motivate Your Team

10 Christmas Office Games to Motivate Your Team

Live Chat Quality – 7 Training Exercises to Improve It

Live Chat Quality – 7 Training Exercises to Improve It

Open Questions to Use in Customer Service

Open Questions to Use in Customer Service

Alternatives to Saying “Don’t Worry” to Customers

Alternatives to Saying “Don’t Worry” to…

Complementary Words for Customer Service

Complementary Words for Customer Service

Understanding the AHT Glidepath to Track Agent Onboarding

Understanding the AHT Glidepath to Track Agent Onboarding

The 7 Cs of Effective Communication

The 7 Cs of Effective Communication

How to Use Mock Calls to Improve Agent Performance – With Free Exercises

How to Use Mock Calls to Improve Agent Performance –…

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Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

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8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports