The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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10th January 2014
THE LOCATION: Manchester
THE DETAILS: An accredited programme in association with the University of Ulster. This programme works outstandingly well for someone in the first months of a planning role or as a refresher for those with more experience. We combine intensive introductory training with four months of mentoring support, to help new planners contribute faster in the first months of their career.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
