The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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21st December 2016
THE DATE: 28th Feb – 1st March 2017
THE LOCATION: Manchester
THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the Advanced Diploma builds upon key concepts and tools understood in the Advanced Certificate, and pushes the development of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying advanced principles and academic research in a relevant way.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/Training/ArticleId/1974
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
