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21st December 2016
THE DATE: 28th Feb – 1st March 2017
THE LOCATION: Manchester
THE DESCRIPTION: A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers. The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/Events/ArticleId/3832/Advanced-Certificate-in-Customer-Contact-Planning-Management-1-2-3
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
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