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National Quality Conference

National Quality Conference

National Insight Conference

National Insight Conference

National Planning Conference

National Planning Conference

National Quality Awards Gala Dinner

National Quality Awards Gala Dinner

National Insight Awards Gala Dinner

National Insight Awards Gala Dinner

National Planning Awards Gala Dinner

National Planning Awards Gala Dinner

Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

Advanced Certificate in Customer Contact Planning and…

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

MI & Performance Analysis

MI & Performance Analysis

Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

Advanced Certificate in Customer Contact Planning and…

Are You Making These Classic Outbound Dialling Mistakes?

Are You Making These Classic Outbound Dialling Mistakes?

Planning Success Finally Recognised

Planning Success Finally Recognised

What to Look for When Buying… A WFM Solution

What to Look for When Buying… A WFM Solution

Conference Theme Revealed

Conference Theme Revealed

Customer Strategy and Planning 2015

Customer Strategy and Planning 2015

The Insight Challenge 2015, Workshop 1

The Insight Challenge 2015, Workshop 1

The Quality Challenge 2015, Workshop 1

The Quality Challenge 2015, Workshop 1

The Planning Challenge 2015 Workshop 1

The Planning Challenge 2015 Workshop 1

Shortlist Announced

Shortlist Announced

Top Tips for Improving Contact Centre Shrinkage

Top Tips for Improving Contact Centre Shrinkage

Movers and Shakers – October 2014

Movers and Shakers – October 2014

Best Practice Challenges Announced

Best Practice Challenges Announced

Analysis Workshop

Analysis Workshop

Regional Back Office Educational Workshop

Regional Back Office Educational Workshop

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise