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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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8×8 Enters a Strategic Partnership With ULAP

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Gartner Releases Magic Quadrant for CCaaS 2025

Gartner Releases Magic Quadrant for CCaaS 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

Genesys Launches Advanced Agentic AI at Xperience 2025

RingCentral Seals Deal for AI WFM Provider – CommunityWFM

RingCentral Seals Deal for AI WFM Provider –…

NiCE Completes $955 Million Cognigy Acquisition

NiCE Completes $955 Million Cognigy Acquisition

DTX London 2025 – Marking 20 Years of Business Transformation

DTX London 2025 – Marking 20 Years of Business…

Talkdesk Expands Collaboration With HubSpot Through New Integration

Talkdesk Expands Collaboration With HubSpot Through New…

Synthflow Launches Memory Feature to AI Voice Agents

Synthflow Launches Memory Feature to AI Voice Agents

Customer Engagement Summit 2025

Customer Engagement Summit 2025

Opus Research Names Five9 a Leader in Pragmatic AI

Opus Research Names Five9 a Leader in Pragmatic AI

Content Guru Secures Six Industry Award Nominations

Content Guru Secures Six Industry Award Nominations

Uniphore Announces Acquisition of Orby AI

Uniphore Announces Acquisition of Orby AI

CX Award Wins – August 2025

CX Award Wins – August 2025

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

$2B Thoma Bravo Acquisition Unites Verint and Calabrio

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Five9 Earns Triple Recognition in 2025 Metrigy Awards

Assembled Rolls Out AI-Powered Support Orchestration Suite

Assembled Rolls Out AI-Powered Support Orchestration Suite

World’s First Independent BPO Accreditation Launches

World’s First Independent BPO Accreditation Launches

Talkdesk Connects Advanced Dialer with Epic Integration

Talkdesk Connects Advanced Dialer with Epic Integration

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

New Research Reveals AI Trust Gap Between Companies and Customers

New Research Reveals AI Trust Gap Between Companies and…

Calabrio Expands CareAI to Transform Canadian Healthcare

Calabrio Expands CareAI to Transform Canadian Healthcare

New Tool Gives Agents Greater Autonomy Over Their Schedules

New Tool Gives Agents Greater Autonomy Over Their…

NiCE Expands Its Strategic Partnership With Salesforce

NiCE Expands Its Strategic Partnership With Salesforce

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise