The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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25th October 2017
THE DATE: 12th – 13th December
THE LOCATION: Solihull
THE DESCRIPTION: Are you in a specialist Management Information or Performance Analyst role – but had no previous training in information analysis? This course is for specialists looking to develop and implement new ideas and deepen their professional skills. The course requires good knowledge of EXCEL and some previous practical experience in the analyst role.
Benefiting from the forum’s well established training methods, this new course uses specialist training materials, combining PC-based exercises with case studies and discussion to build a practical understanding of methods.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/Training/ArticleId/403
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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24th September 2025
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