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19th August 2014
Awarded by the University of Ulster, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications.
THE DATE: 7-9th October
THE LOCATION: Manchester
THE DETAILS: Awarded by the University of Ulster, this is a hugely exciting opportunity for contact centre planners and analysts to gain externally accredited academic qualifications. A blend of best practice, practical research and academic rigour, the certificate introduces key concepts and tools in developing the skills of planning analysts or frontline operational managers.
The programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, while still applying the underlying principles and academic research.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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