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9th June 2014
THE DATE: 16th July
THE LOCATION: Worldpay – Gateshead
THE DETAILS: SHINE lifts engagement, quality & customer focus. Discover how a new collaborative, inclusive approach to QA underpinned a cultural transformation that has already lifted NPS 29% and encourages root cause analysis.
THE ORGANISERS: Professional Planning Forum
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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