The Largest Online Community for Contact Centre Professionals

LinkedIn YouTube
Search
Menu
Close Close
LinkedIn YouTube
Open Sidebar
Follow us on LinkedIn

The Forum

Discover and explore our The Forum content collection, including articles, blogs, news stories, case studies, resources and more.

Filter Filter Filter
Recent Articles Most Viewed Articles

Category

Sub Category

Realtime Masterclass

Realtime Masterclass

Volatility and Flexibility Workshop 3

Volatility and Flexibility Workshop 3

Shortlist Announced at Finalist Days

Shortlist Announced at Finalist Days

2017 Challenge: Regional Workshop – London

2017 Challenge: Regional Workshop – London

Customer Contact Innovation Awards Gala Dinner 2017

Customer Contact Innovation Awards Gala Dinner 2017

National Quality & Customer Experience Awards Gala Dinner

National Quality & Customer Experience Awards Gala…

National Planning Awards Gala Dinner

National Planning Awards Gala Dinner

Eleven Innovation Award Site Visits to Choose From This Summer

Eleven Innovation Award Site Visits to Choose From This…

The TUI Site Visit: Releasing potential: gain the attention of the board

The TUI Site Visit: Releasing potential: gain the…

1 Day Resourcing & Planning Insights Workshop

1 Day Resourcing & Planning Insights Workshop

National Data, Analytics & Insight Awards Gala Dinner

National Data, Analytics & Insight Awards Gala Dinner

Forum Regional Best Practice days – Newcastle

Forum Regional Best Practice days – Newcastle

The Financial Conduct Authority (FCA) Site Visit: Service excellence and quality assurance

The Financial Conduct Authority (FCA) Site Visit:…

National Awards Gala Dinner 2018

National Awards Gala Dinner 2018

Analysis Workshop

Analysis Workshop

Best Practice Site Visit – Widnes

Best Practice Site Visit – Widnes

Best Practice Site Visit – Bristol

Best Practice Site Visit – Bristol

Advanced Certificate in Customer Contact Planning and Management – For Analysts

Advanced Certificate in Customer Contact Planning and…

Best Practice Site Visit – City Park Technologies

Best Practice Site Visit – City Park Technologies

Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

Advanced Certificate in Customer Contact Planning and…

Best Practice in Customer Insight Best Practice Week

Best Practice in Customer Insight Best Practice Week

Volatility and Flexibility Workshop 3

Volatility and Flexibility Workshop 3

Three Ireland Site Visit: Real-time & insight: the beating heart of a connected business

Three Ireland Site Visit: Real-time & insight: the…

2017 Challenge: Regional Workshop – Newcastle

2017 Challenge: Regional Workshop – Newcastle

Close Close
Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise