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31st December 2014
Based around the operational framework for Quality Assessment this exciting 12 month challenge is designed to help you review, challenge and change your approach to assessing Quality within your organisation.
THE DATES AND LOCATIONS:
THE DESCRIPTION: Based around the operational framework for Quality Assessment this exciting 12 month challenge is designed to help you review, challenge and change your approach to assessing Quality within your organisation, helping you self-assess and shape the future and giving you the opportunity to benchmark against other organisations and expand your professional network and capability.
THE ORGANISERS: Quality & Customer Experience Forum
THE WEBLINK: http://theforum.social/Membership/ArticleId/3329
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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