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31st December 2014
This 13 month programme is to help all attendees identify what good data they require for their operations.
THE DATES AND LOCATIONS:
THE DESCRIPTION: This 13 month programme is to help all attendees identify what good data they require for their operations, be it hard numbers from a system, verbatim from a customer or econometric indicators from the web, and to learn how to best use this information, triangulating real insight and adding significant value to all aspects of our day to day operations.
THE ORGANISERS: Data Analytics & Insight Forum
THE WEBLINK: http://theforum.social/Membership/ArticleId/3317
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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