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Analysis Workshop

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Written by Megan Jones

This workshop is for anybody in any role who works with significant levels of data and are looking for various techniques to help the numbers “come to life”.

THE DATE: 9th-10th December

THE LOCATION: Manchester

THE DETAILS: This workshop is for anybody in any role who works with significant levels of data and are looking for various techniques to help the numbers “come to life”. The course requires a good knowledge of EXCEL and some previous practical experience in the analyst role.

What will we do?
Building on the forum’s well established training methods and vast experience, this new workshop provides a insight into a number of different analytical tools that are used when manipulating data to identify triggers and trends. It is not expected that students will take away ALL the differing techniques discussed during the workshop, it is about learning what is available and building on one or two that fit into your role, data and operation; to provide real value and insight into the numbers you work with every day. Techniques will include:-

  •     Regression Analysis
  •     Bell Curve Analysis
  •     Control Graphs
  •     Box Plots
  •     Bridges Graphs

You have the option to bring with you examples of data that you have already analysed in the past and utilise this during the exercises during the workshop. This will help some picture a quick return on investment from employers in this fantastic piece of specialist development in your skills.

This workshop also provides an ideal continuation to the development achieved from the Management Information & Performance Analysis specialist course.

THE ORGANISERS: Professional Planning Forum

Author
Megan Jones

Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.

She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.

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