The Largest Online Community for Contact Centre Professionals
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5th April 2015
THE DATE: 13th May
THE LOCATION: London
THE DESCRIPTION: Are you in a specialist Management Information or Performance Analyst role – but had no previous training in information analysis? This course is for specialists looking to develop and implement new ideas and deepen their professional skills. The course requires good knowledge of EXCEL and some previous practical experience in the analyst role.
THE ORGANISERS: Data Analytics & Insight Forum
THE WEBLINK: http://theforum.social/Training/ArticleId/403
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
