National Quality Conference

A one day conference, focussing on the needs of Quality & Customer Experience analysts and managers.

THE DATE: 18th November 2015

THE LOCATION: London

THE DESCRIPTION: A one day conference, focussing on the needs of Quality & Customer Experience analysts and managers, the agenda will offer an inspiring mix of presentations, case studies, round tables and workshops.

Agenda

08:30 Registration and networking
09:30 – 10:15 Changing Gear in Quality & Customer Experience
10:30 – 11:00 Refreshments, networking & EXPO
11:00 – 12:30 Award-winning inspirations
12:30 – 14:00 Lunch
Keynotes Showcase & Networking in the EXPO area including;

12:40 – Speech analytics specialists at Nexidia demonstrate practical applications of analytics that achieve measurable results for key challenges faced by insight, quality & customer experience professionals.

14:00 – 15:30 Workshops
15:30 – 15:45 Refreshments, networking & EXPO
16:00 – 17:30 Conference Endnote
From 17:30 Networking Drinks and EXPO – end of the formal Customer Experience & Quality Conference
18:00 Leadership Forum

THE ORGANISERS: Quality & Customer Experience Forum

THE WEBLINK: http://theforum.social/customerquality/language/en-GB/Conferences/National-Quality-Conference