Conference Theme Revealed

The Forum have revealed the 2015 theme for their Customer Strategy and Planning conference.

The theme is “Changing Gear: Rise to the Customer Challenge”. It is about being ready to rise to the customer challenge – and will underpin their annual best practice and development membership programme.

Customer Strategy and Planning brings together members from The Forum’s four communities of continuous improvement, to celebrate achievement, learn from the top performers, share best practice and move the boundaries of what ‘good looks like’.

The conference will play host to over 650 people from all industry sectors, giving attendees the opportunity to hear real, insightful experiences, with a multitude of case studies, speakers from industry leaders and facilitated discussion built into every session.

The agenda is organised so that delegates can create a personal schedule, taking the opportunity to address specific business imperatives and make a real difference when they get back to their workplace.

Highlights of this year’s conference include:

• New “How to” short practical sessions to build key skills
• New “Ask the expert” clinics
• Workshops on a wide range of topics, round-table discussions at nearly every session and networking opportunities throughout the day
• Dedicated EXPO demonstrating the latest technologies

Click here to read the full agenda.

“Leveraging advantage is fundamental in business, but do we think about all the ways this can be achieved? Equally important, in a customer-focused business or service, are the twin challenges of long-term, sustainable improvement and responsiveness to a fast-changing market,” said Steve Woosey, Chief Executive of The Forum. “Here, we need to learn when to slow down and pay a different quality of attention, during particularly challenging parts of the journey, to contain risk or increase power and control. This is true for how we plan our own professional development as well as the end-to-end customer journey in an omni-channel world.”

The conference will be held on 27th – 28th April 2015 at the Newcastle Marriott hotel, Gosforth Park.

For more information, visit The Forum’s website.