The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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3rd January 2015
Customer Strategy and Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’.
THE DATE: 27th – 28th April
THE LOCATION: Newcastle Marriott Hotel Gosforth Park
THE DETAILS: A vital part of our community’s year, Customer Strategy and Planning is where we celebrate achievement, learn from the top performers, share best practice and in many cases move the boundaries of what ‘good looks like’. Key to its success is the chance to hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders and facilitated discussion built into every forum.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/conference/
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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