The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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2nd May 2016
THE DATE: 18th – 22nd July
THE LOCATION: Online
THE DESCRIPTION: Understanding your customers is of paramount importance in the Customer Contact Industry. How we harness and review customer behaviour, feedback and desire is critical in ensuring we make the right decisions and changes to our businesses. This best practice week is designed to help you develop not only your voice of the customer programmes but to help you Listen, categorise, link and ultimately take action to ensure you deliver a truly memorable customer experience. In addition to webinars and best practice resources we will be running a physical workshop on Wednesday 20th July in Manchester focused on VOC and how to get the best out of your programme. So join us virtually or physically the choice is yours.
THE ORGANISERS: The Forum
THE WEBLINK: http://theforum.social/Membership/Best-Practice-Weeks-2016
Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.
Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.
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