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5th July 2014
THE DATE: 3rd September
THE LOCATION: City Park Technologies- Glasgow
THE DETAILS: Discover how speech analytics insight in the outsourced environment can enable a comprehensive compliance framework and focus coaching on the key improvement opportunities for each individual.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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