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Advanced Certificate in Customer Contact Planning and Management for Analysis of Data and Speech

Advanced Certificate in Customer Contact Planning and…

Best Practice Site Visit – Nottingham

Best Practice Site Visit – Nottingham

IFDS Site Visit: Breathing new life into the Back Office

IFDS Site Visit: Breathing new life into the Back Office

Back Office Planning

Back Office Planning

Volatility and Flexibility Workshop 3

Volatility and Flexibility Workshop 3

Real-time Master Class

Real-time Master Class

Volatility and Flexibility Workshop 3

Volatility and Flexibility Workshop 3

L&G Site Visit: Simplifying Service: put people at the heart of change

L&G Site Visit: Simplifying Service: put people at…

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

BSc Customer Contact Planning and Management

BSc Customer Contact Planning and Management

Specialist Seminar on Data in the Back Office

Specialist Seminar on Data in the Back Office

Volatility and Flexibility Workshop 2

Volatility and Flexibility Workshop 2

Best Practice Site Visit – Sheffield

Best Practice Site Visit – Sheffield

BSc Customer Contact Planning and Management

BSc Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and Management

Advanced Certificate in Customer Contact Planning and…

Forum Regional Best Practice days – Solihull

Forum Regional Best Practice days – Solihull

BT Site Visit: From push to pull: empowering local engineers

BT Site Visit: From push to pull: empowering local…

Best Practice Site Visit- Talk Talk

Best Practice Site Visit- Talk Talk

Best Practice Site Visit – Romford

Best Practice Site Visit – Romford

Volatility and Flexibility Workshop 2

Volatility and Flexibility Workshop 2

Best Practice Site Visit – Glasgow

Best Practice Site Visit – Glasgow

Volatility and Flexibility Workshop 2

Volatility and Flexibility Workshop 2

Aegon Site Visit: The human touch: is it easy to make the right choice?

Aegon Site Visit: The human touch: is it easy to make…

Volatility and Flexibility Workshop 2

Volatility and Flexibility Workshop 2

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

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