The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
Close
6th January 2014
THE DATE: 24th – 25th June
THE LOCATION: Manchester
THE DETAILS: A 2 day specialist workshop designed to look a little more in depth at a number of analysis techniques and tools utilised within real value adding analysis. This workshop is the ideal next course for those who have completed the Mi Performance & Analysis course, or great for those who feel they could do with understanding a number of different ways of looking at their data. This course expects the delegate to be able to use Microsoft Excel to a competent level.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
Connect with Jo on LinkedIn
Read more by Jo Robinson
Contact Centre Reports, Surveys and White Papers straight to your inbox!
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="The Secrets to Scheduling Multi-Skilled Agents">
" alt="Smarter Scheduling for Happier Agents – Webinar">
" alt="Where Do WFM Systems Have the Biggest Impact?">
" alt="Bad Habits That Kill Resource Planning">