The Largest Online Community for Contact Centre Professionals
The Largest Online Community for Contact Centre Professionals
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6th January 2014
THE DATE: 24th – 25th June
THE LOCATION: Manchester
THE DETAILS: A 2 day specialist workshop designed to look a little more in depth at a number of analysis techniques and tools utilised within real value adding analysis. This workshop is the ideal next course for those who have completed the Mi Performance & Analysis course, or great for those who feel they could do with understanding a number of different ways of looking at their data. This course expects the delegate to be able to use Microsoft Excel to a competent level.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
