Advanced Certificate in Customer Contact Planning and Management – For Analysts

THE DATE: 10th – 11th June

THE LOCATION: Manchester
THE DETAILS: This is a hugely exciting opportunity for anybody working with numbers in their day to day job – HR, Finance, Projects, Team Leaders, Management Information, Planner etc. – to gain an externally accredited academic qualification and gain practical training and support in gaining the most from the production and delivery of insight. Using a blend of best practice, practical research and academic rigour, the programme introduces key concepts and tools in developing the skills of anyone who is looking to improve their analytics approaches. This brand new six-month training and mentoring programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, whilst still applying the underlying principles and academic research.