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5th January 2014
THE DATE: 26th June
THE LOCATION: Glasgow
THE DETAILS: Designed for managers, team leaders, duty managers or real-time co-ordinators in inbound contact centres, this one-day workshop will help your or your teams understand the impact each person makes on the overall service, why resource planning works the way it does and the responsibilities of the different job functions in effective resource management.
Jo Robinson has worked at Call Center Helper since 2007. She started off as News Editor and is currently Operations Manager. Jo quality checks a large number of the articles on Call Centre Helper, along with caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.
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24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
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