Five9 Launches AI Agents for Personalised Service

Assembled Launches AI-Powered MCP Server

Five9 Expands Global Reach with Google Cloud Marketplace

Zoom Secures Largest-Ever Contact Centre Deal

Genesys Launches Cloud AI Studio For Responsible Agentic…

CallMiner Introduces AI-Driven Customer Feedback…

Verint and Calabrio Unite Under Single Brand

Last Chance to Take Part in Our Popular Benchmarking…

New Research Reveals Growing Role for AI in CX Operations

InVision Group Unifies Its Portfolio Under New Brand…

Sabio Leads Essent’s Cloud Migration to Enhance CX

NICE and ServiceNow Join Forces to Deliver an Integrated…

Assembled Launches ServiceNow Workforce Integration

8×8 Launches Smart Assist for Real-Time Agent…

NiCE Launches New Agentic AI Capability at Enterprise…

NICE Delivers CCaaS “Ultimate Trifecta”

New Survey Reveals Hidden Crisis in UK Consumer…

UJET Launches Agentic Experience Orchestration

Awaken and Tethr Merge to Target Contact Centre Solutions

Zoom Expands Into Hiring With BrightHire Acquisition

Aspect and Five9 Partnership Supports More Proactive…

eGain Launches Agentic Studio With Multi-Agent…

Research Reveals How Office Noise Impacts Productivity…

Zoomtopia 2024 – A New Era of Contact Centre…