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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Route 101 Enables Blackcircles to Improve Productivity…
Vonage and ServiceNow Expand Partnership
Is Governance the New Business Standard?
Netcall Has Acquired Jadu
Sabio Shares Key Takeaways From NiCE Nexus 2026
8×8 Expands Availability of 8×8 Engage
Assembled Launches Brand Studio for Multi-Brand AI Support
Sabio Launches Defibrillator Initiative in Memory of…
NiCE Unveils New Cognigy AI Capabilities at Nexus
UJET Launches Agentic Experience Orchestration
Zendesk Announces Acquisition of Forethought
Salesforce Launches Agentforce Contact Center Platform
NiCE Launches New Agentic AI Capability at Enterprise…
Assembled Launches New Metric: AI Experience Scores
8×8 and KCOM Partner to Launch Integrated UK Offering
ElevenLabs and Deloitte Announce a Strategic Partnership
Level AI Expands Integrated Agentic CX Platform
Content Guru Partners With CDI Foundation
Route 101 Implements Zendesk For Toolden
Zoom Has Launched Zoom Virtual Agent 3.0
8×8 Launches Smart Assist for Real-Time Agent…
8×8 Unveils AI Updates to CX Platform
Verint and Calabrio Unite Under Single Brand
Assembled and Genesys Announce New Integration
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