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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.

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Jabra Launches AI-Powered Speech Enhancement Solution

Jabra Launches AI-Powered Speech Enhancement Solution

EvaluAgent Is Selected to Join TechNation Future Fifty 2024

EvaluAgent Is Selected to Join TechNation Future Fifty…

Calabrio Expands CareAI to Transform Canadian Healthcare

Calabrio Expands CareAI to Transform Canadian Healthcare

Insurance Leader Partners with Sabio for Digital Transformation

Insurance Leader Partners with Sabio for Digital…

Cirrus Awarded Royal Warrant of Appointment by King Charles III

Cirrus Awarded Royal Warrant of Appointment by King…

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Introduces a Refreshed Brand Identity

Evaluagent Partners With Five9 to Elevate CX

Evaluagent Partners With Five9 to Elevate CX

Talkdesk Launches New Healthcare Specific Capabilities

Talkdesk Launches New Healthcare Specific Capabilities

MiaRec Launches Enhanced Topic Analysis Features

MiaRec Launches Enhanced Topic Analysis Features

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Top Stories

How to Deal with That Awkward Agent

7 Ways You’re Punishing Your Best Agents Right Now

Is Flexible Working a Dying Perk in the Contact Centre?

Latest News

8×8 Enters a Strategic Partnership With ULAP

Talkdesk Secures Top Spots in G2 Fall 2025 Reports

Resources

Guide: The QA Manager’s 7-Step Guide to Survive Black Friday

Research: The Future of AI-Powered Experiences

Upcoming Events

9th October 2025

Why Waiting for Reports is Killing Your CX (and How AI Fixes It) – Webinar

24th September 2025

From Insight to Impact: The Next Era of CX and AI Leadership – Webinar

Latest Blogs

How To Forward a Voicemail on Any Device

What is Sentiment Analysis, and How Can it Improve CX?

Featured Webinars

Webinar: Balancing Efficiency with Empathy in Customer Service

Webinar: Boosting Customer Satisfaction in Contact Centres

Webinar: Responsible AI in Customer Interactions – Compliance Without Compromise