Talkdesk & Epic Partner to Transform Healthcare Support

Talkdesk has introduced new agent tools and call controls embedded directly into Epic, enhancing efficiency for healthcare contact centres.

These updates allow agents to manage calls, access patient information, and handle interactions within the Epic environment, reducing the need to switch between applications.

Sam Seering, product manager for Cheers at Epic, said, “Bringing insights from Talkdesk directly into contact centre agents’ workflows in Cheers will enable organisations to serve their patients better and improve agent efficiency. Ultimately, this helps health systems transition their contact centres from cost to value centres.”

Building on its previous integrations with Epic, Talkdesk now offers real-time agent assistance through Talkdesk Copilot. This streamlines workflows, helping agents focus on complex patient needs while AI manages routine inquiries.

By integrating contact centre tools within Epic’s Cheers CRM, Talkdesk aims to improve patient. support and operational efficiency in healthcare organizations.

“Our partnership with Epic is a game-changer in enabling providers to deliver a more synchronized, efficient, and tailored patient experience,” said Patty Hayward, vice president and general manager of Healthcare and Life Sciences at Talkdesk.

Reviewed by: Megan Jones