Call & Contact Centre Expo 2024

NICE Has Launched CXone Mpower with AI Integration Updates

InVision Group Unifies Its Portfolio Under New Brand…

8×8 Becomes Gold Sponsor of CCMA Ireland for 2025

8×8 Adds New AI Enhancements to Its CX Platform

Vonage and SAP Join Forces to Advance AI in Business

NiCE Expands Its Strategic Partnership With Salesforce

Zoom CEO Eric Yuan “Tripling Down” on Contact Center

Zendesk Seals Deal to Acquire Local Measure

Netcall has Announced a Strategic Partnership With…

Salesforce Launches Agentforce to Power Service Field AI

Zoom Releases Major Enhancements to Its CX Platform

8×8 Introduces AI Orchestrator to Simplify Bot…

Jabra Launches Engage AI Complete for Smarter Calls

CallMiner Rolls Out OmniAgent Post VOCALLS Acquisition

Smobi Partners With Vonage to Power RCS Messaging

NICE Reports 400% Increase in Virtual Agent Use

2024 International CX Excellence Award Winners Announced

Sabio Leads Essent’s Cloud Migration to Enhance CX

NiCE Announces the Release of Virtual AI Agents

AI Powered Zoom Docs Has Been Launched

NiCE and RingCentral Extend Their Partnership

Five9 Has Introduced Spotlight for AI Insights

Elevate AI: Unlocking the Future of Customer Experience…