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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Netcall has Announced a Strategic Partnership With…
Winners Announced at 2024 European Contact Centre &…
NiCE Cognigy Named Sole Gartner Customers’ Choice
Puzzel Releases New 2026 State of Contact Centres Findings
UJET Acquires Spiral to Deepen AI Capabilities
CallMiner Acquires VOCALLS to Expand Automation…
Zoom Releases Major Enhancements to Its CX Platform
26North to Acquire Intermedia in Cloud Communications Deal
Assembled Launches Brand Studio for Multi-Brand AI Support
Assembled Launches New Metric: AI Experience Scores
NICE Announces the Launch of CXone Mpower Orchestrator
Invosys and MaxContact Form Strategic Partnership
Research Shows Cold Calling Loses Ground as Trust…
Genesys Launches Social Media Support Platform
Wise and Shine: AI’s Bright Future in Customer Experience
Etech Expands AI Strategy Through CallMiner Partnership
Vonage Launches Conversations for Agentforce Marketing
Cirrus and Nebula Announce Partnership
Talkdesk Introduces AI Agents for Healthcare
What Not to Miss at Call & Contact Centre Expo 2024
AI Adoption in Customer Experience Faces Challenges…
eGain Targets AI Accuracy With Evaluator Launch
Assembled Rolls Out AI-Powered Support Orchestration Suite
Centrical Secures $39M for AI-Driven CX Innovation
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