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A selection of call and contact centre news and insights on employee engagement, technology, customer service, and customer experience (CX) trends.
Vendor
Cisco Announces New AI-Powered Tools at Enterprise…
Assembled Improves Workforce Management Tools
NiCE Announces the Release of Virtual AI Agents
Five9 Has Introduced Spotlight for AI Insights
New Report Highlights Latest WFM Trends
Zoom Introduces New Features Across its Workplace Platform
Calabrio Launches a Series of AI-Powered Enhancements to…
Assembled Announces Strategic Partnership With Level AI
Aspect Bursts Back Onto the CX Scene
Workvivo by Zoom Debuts New AI Tool
Assembled Announces a Strategic Partnership With Dixa
ISG’s 2025 Buyers Guide for Contact Centers
Five9 Launches New Capabilities – AI Agents and AI Trust…
Case Study: Canva Doubles Agent Productivity With…
HyperArc Acquisition Signals Zendesk’s AI Analytics Shift
NICE Wins Big at Enterprise Connect 2025
New Study Reveals AI’s Key Role in Improving Customer…
Talkdesk Secures Top Spots in G2 Fall 2025 Reports
Five9 and ServiceNow’s Partnership Delivers…
Zoom and ServiceNow Partner to Streamline Customer and…
Zoom’s EMEA CX Vision: Expectations, Efficiency, and…
AI and Automation to Reshape Customer Service by 2028
Talkdesk Rolls Out Agentic AI Update
Research Reveals Growing Workloads Across UK Contact…
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