Photos From Customer Contact Expo 2014

Nominations Open for Innovation Awards

Winners and Losers – September 2014

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MI & Performance Analysis

Forecasting Methods

Real-time Master class

Advanced Certificate in Customer Contact Planning and…

Advanced Certificate in Customer Contact Planning and…

Advanced Planning Techniques (Forecasting and Scheduling)

Advanced Certificate in Customer Contact Planning and…

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Planning for Outbound

Back Office Planning

Volatility and Flexibility Workshop 3

Best Practice Site Visit- Talk Talk

Specialist Seminar on Data in the Back Office

Advanced Certificate in Customer Contact Planning and…

Best Practice Site Visit – City Park Technologies

Volatility and Flexibility Workshop 3

Volatility and Flexibility Workshop 3