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19th August 2014
This two day training Master Class Workshop will include input from experienced practitioners who have taken different approaches to implement tactical planning in their organisation.
THE DATE: 5-6th November
THE LOCATION: Bristol
THE DETAILS:
This two day training Master Class Workshop will include input from experienced practitioners who have taken different approaches to implement tactical planning in their organisation.
This is the opportunity for you to discuss the benefits and implications of different approaches and learn about the critical factors to consider.
Use this course to help you determine what approach to develop in your own operation and how to improve your Real-Time function and tactical planning framework.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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