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5th July 2014
THE DATE: 12th September
THE LOCATION: Talk Talk, Warrington
THE DETAILS: How TalkTalk incorporate natural language to enrich IVR with over 300 call reasons, reaching 94% speech recognition accuracy, raising self-serve 28% with 16% fewer transfers.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
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