The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
Close
19th August 2014
This is a hugely exciting opportunity for analysts to gain an externally accredited academic qualification and gain practical training and support in gaining the most from this any source of insight.
THE DATE: 7-8th October
THE LOCATION: Manchester
THE DETAILS: Practical training and development. This is a hugely exciting opportunity for analysts to gain an externally accredited academic qualification and gain practical training and support in gaining the most from this any source of insight. Using a blend of best practice, practical research and academic rigour, the programme introduces key concepts and tools in developing the skills of an analyst who is using analytics technology.
This brand new 6 month programme training and mentoring programme goes beyond theoretical concepts and brings the practical application to each participant, applying the learning to their organisation, measuring effectiveness and results, whilst still applying the underlying principles and academic research.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
Connect with Megan on LinkedIn
Read more by Megan Jones
Contact Centre Reports, Surveys and White Papers straight to your inbox!
Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies.
Close
24th September 2025
From Insight to Impact: The Next Era of CX and AI Leadership – Webinar
" alt="The Secrets to Scheduling Multi-Skilled Agents">
" alt="Smarter Scheduling for Happier Agents – Webinar">
" alt="Where Do WFM Systems Have the Biggest Impact?">
" alt="Bad Habits That Kill Resource Planning">