The Worlds Largest Contact Centre Online Community
The Worlds Largest Contact Centre Online Community
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19th August 2014
This course is for you if you want to see how others develop their forecasts and plans, discuss alternative approaches and common challenges, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast.
THE DATE: 11-12th November
THE LOCATION: London
THE DETAILS:
Whether new to a long-term planning role or wanting to take time out and review how you produce your plans, this course is designed for planners, analysts or managers with good resourcing experience or previous foundation training.
This course is for you if you want to see how others develop their forecasts and plans, discuss alternative approaches and common challenges, identify ways in which you can improve performance in your centre and gain increased confidence in how you budget and forecast.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
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