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9th June 2014
THE DATE: 18th June
THE LOCATION: Three – Glasgow
THE DETAILS: IVR Demand Management and effective resourcing. How planning led transformation that slashed budgeted demand by 20% last year – incurring no capital expenditure – with benefits realised in both the UK and India.
THE ORGANISERS: Professional Planning Forum
Megan is Editor at Call Centre Helper. She first started working for Call Centre Helper in 2013 and has held a number of roles - News Editor, Features Editor and now Editor.
She has visited a large number of award winning contact centres such as Tesco, Lego, BT and AA. She is well respected in the industry.
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24th September 2025
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